Refund and Returns Policy
Overview
This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through https://www.relvora.store. By making a purchase, you agree to comply with this policy.
Return Eligibility
Timeframe for Returns
Items may be returned within 30 days of the original purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Items marked as final sale
Refund Process
Initiating a Return
To initiate a return, please contact our customer service team at [email protected] or +1 (904) 792-0365. You will need to provide your order number and the reason for the return.
Refund Method and Timing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 10 business days.
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected].
Shipping Costs
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information
For any questions about this policy, please contact us:
- Email: [email protected]
- Phone: +1 (904) 792-0365
- Address: 3874 North 21st Road, Jacksonville, Florida 32220, United States
Policy Changes
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to https://www.relvora.store.